Patient loyalty and retention is critical for agencies to remain profitable and competitive in the healthcare industry. Developing a strong relationship between patients, clinicians, and the agency itself offers tangible benefits to all involved, and the following tips and tricks will help optimize your agency for success in this area.
Improve Patient Experience
EMR technology enables clinicians to maintain a better understanding of a patient’s condition and the care they require. Maintaining up-to-date records and serving all clinicians involved in a patient’s care through the interoperability feature enabled with Thornberry’s EMR is a great way to improve the patient experience overall and ensure that the best standard of care is delivered.
Agencies that provide real-time information on their patients are able to better and more accurately serve their patients and provide quality care that translates to better patient outcomes. With a solid EMR system in place, clinicians can spend more time focusing on their patients and less time on tedious administrative tasks.
Ensure Optimal Engagement throughout the Care Journey
Communication is key in every industry, and healthcare is no exception. Creating proper follow-up and good, fluid communication results in better patient experiences which improves retention within the agency. Creating optimal engagement is made simpler and more efficient by creating proper feedback loops and follow-up communication with patients throughout their care journey with the organization.
Compiling and tracking all patient care information in one convenient place with interoperability to be shared among multiple organizations and providers is a key component to ensuring an optimal care experience for patients. An open flow of communication points to better overall outcomes and a more seamless workflow for clinicians.
Providing Exemplary Care to Encourage Retention
It goes without saying that agencies should be focused on providing the best care possible to their patients, but we wanted to touch on this point to reinforce that the best way to maintain a good relationship with customers is to patiently and attentively listen to their needs and concerns and address them with the most effective treatment possible. Maintaining proper documentation and records assists tremendously in this process, as it reduces unnecessary discrepancies with charting that could lead to lost or missing information in a patient’s chart. Good charting practices with Thornberry EMR also helps agencies appropriately handle the referral and discharge process, enabling seamless transfer of details to an appropriate provider or agency.