For any home health or hospice agency, finding qualified staff members that can maintain daily operations is critical. Developing processes and systems that support retention begins with identifying common challenges that staff face and then rectifying and resolving those to foster an environment where caregivers feel valued and integral. Revenue Cycle Management (RCM) is one area that agencies can evaluate efficacy to see if there are additional steps that can be taken to demonstrate to staff that the agency is committed to providing the best work environment possible.
Turnover Becomes a Challenge for Growing Revenue
One reason that retaining qualified staff is such an important component to the success of a home health or hospice agency is because turnover prevents a great number of challenges, one of which is maintaining a growing revenue stream. When agencies experience high amounts of turnover, it makes it more difficult to take on new patients and foster reliable revenue streams since it is unknown whether there will be enough staff to adequately care for a growing number of patients.
Outfitting your agency with the most appropriate and latest technology is a great way to demonstrate to staff members that they are appreciated and that you are making every effort to make their job as easy and streamlined as possible. This goes a long way in retaining good staff, as no one wants to waste their time on tedious work that could be automated by more efficient use of technology.
Creating an Environment where Staff Feel Valued and Integral
When you invest in appropriate solutions for common problems being faced by your staff members, you demonstrate to them that you are listening to their challenges and that you care enough to provide workable solutions. Staff who feel valued and integral to the success of your organization are more likely to stay with you long term, which helps to diminish the issue of consistent turnover that so many home health and hospice agencies now face.
A few minor adjustments can make a world of difference to staff who feel overworked and underappreciated. Ensuring that staff are appropriately trained on technology so that they can reduce tedious tasks and unnecessary keystrokes is also a great way to ensure that staff are equipped with the tools they need to enjoy the best work environment.
Developing Systems that Support Retention within Your Home Health and Hospice Agency
Within your home health or hospice agency, it is important to operate from the mindset that you intend to build out systems that support retention. Revenue Cycle Management is only one of many areas where it can be helpful to review the systems and technology at your disposal to ensure that it fully meets the needs of your agency.
Is your Revenue Cycle Management system running as smoothly as it should be or could be? Take stock and evaluate any gaps in efficiency or silos in communication which could be causing dissatisfaction with your staff and consider streamlining operations for a more productive and suitable work environment.